Shipping policy

Order Processing

We operate Monday through Friday during normal business hours, excluding holidays. Orders are typically processed within 1-2 business days after payment is received. Because we are a small non-profit with limited staff, processing times may occasionally be longer during busy periods.

Shipping Methods & Delivery Times

Shipping times vary depending on the destination and shipping method selected at checkout. Estimated delivery times begin after an order has been processed and shipped, not when it is placed.

Please note that delivery times provided by carriers are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected, package weight, and destination.

Order Tracking

If tracking information is available, it will be provided once your order has shipped.

Shipping Delays

We are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control. We appreciate your patience and understanding.

Incorrect Addresses

Please ensure that your shipping address is accurate at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Questions

If you have questions about your order or our shipping policy, please contact us during normal business hours, Monday through Friday.